Information We Collect

 

Information You Provide

We may collect information that you voluntarily provide to us, including:

• Name
• Email address
• Phone number
• Mailing address
• Service address and property information
• Payment information
• Communication preferences
• Service requests and appointment information
• Customer feedback and reviews
• Any other information you choose to provide through phone calls, text messages, emails, website forms, social media, or in-person communications

Automatically Collected Information

When you visit our website or interact with our digital platforms, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages viewed and time spent on our website
• Referring website information
• Cookies and similar technologies
• Website usage and engagement information

How We Use Your Information

We may use the information we collect to:

• Provide and perform our services
• Respond to inquiries and provide estimates
• Process service requests and schedule appointments
• Send appointment confirmations and reminders
• Communicate with you about current or completed services
• Provide customer support
• Process payments and billing
• Maintain customer and service records
• Follow up on leads and inquiries
• Send promotional communications when you have agreed to receive them
• Improve our website, services, and customer experience
• Analyze marketing effectiveness
• Comply with legal obligations
• Protect our customers, business, rights, and property

SMS Marketing and Communications

Giant Power Wash LLC sends text message updates and responses to [industry] customers about pricing and products offered at giantpowerwash.com.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Giant Power Wash LLC We respect your privacy. We use information you provide to send and respond to your mobile messages. This includes sharing it with platform providers, phone companies, and other vendors who help us deliver messages. We won’t share mobile information with third parties for marketing. Text messaging originator opt-in data and consent are exempt from this. We may disclose information to satisfy legal, regulatory, or governmental requests, avoid liability, or protect our rights or property. This policy applies to your use of the Text Message Service and doesn’t modify our general Privacy Policy, which may govern our relationship with you in other contexts.

If you opt in to receive text messages from Giant Power Wash, you may receive messages regarding:

• Estimates and pricing
• Service inquiries
• Appointment scheduling and reminders
• Service confirmations and updates
• Customer service communications
• Follow-up messages
• Promotional offers and seasonal specials when you have agreed to receive them

Consent to receive marketing text messages is not a condition of purchasing our services.

SMS Terms and Conditions

By providing your phone number and opting in to receive text messages from Giant Power Wash, you agree to receive text messages from us regarding service inquiries, estimates, appointment scheduling, service updates, customer support, and promotional offers when applicable.

• Consent is not a condition of purchase
• Message frequency varies
• Message and data rates may apply
• Reply STOP at any time to unsubscribe from future text messages
• Reply HELP for assistance
• You may also contact us at (904) 203-4150 or giantpowerwash@gmail.com

Information Sharing and Disclosure

Giant Power Wash does not sell, rent, or share mobile information with third parties or affiliates for their marketing or promotional purposes.

As described in the SMS Marketing and Communications section, information may be shared with platform providers, phone companies, and other vendors that help us deliver text messages and operate our communications systems.

We may also use service providers that assist us with activities such as:

• Website hosting and operation
• Customer relationship management
• Appointment scheduling
• Payment processing
• Phone and text message delivery
• Email delivery
• Website analytics
• Advertising measurement

These service providers may access information only as reasonably necessary to perform services on our behalf.

We may also disclose information when necessary to:

• Comply with applicable laws, regulations, legal processes, or governmental requests
• Protect our legal rights or property
• Prevent fraud, misuse, or unlawful activity
• Protect the safety of our customers, employees, or the public
• Avoid or limit legal liability

Cookies and Analytics

Our website may use cookies and similar technologies to improve website performance, understand visitor activity, measure marketing effectiveness, and enhance your browsing experience.

You may control or disable cookies through your browser settings. Disabling cookies may affect the operation of certain website features.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

These measures may include:

• Secure systems and software
• Restricted access to customer information
• Password and account protections
• Encryption where appropriate
• Employee and contractor access controls
• Ongoing efforts to identify and address security risks

No method of electronic transmission or data storage is completely secure. Although we take reasonable steps to protect your information, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services
• Respond to inquiries and maintain customer records
• Complete transactions and maintain payment records
• Comply with legal and regulatory obligations
• Resolve disputes
• Enforce our agreements
• Protect our legitimate business interests

When information is no longer reasonably needed, we may delete, destroy, or anonymize it in accordance with our data-retention practices.

Your Rights and Choices

Depending on applicable law, you may have the right to:

• Request access to the personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications
• Opt out of SMS communications by replying STOP
• Opt out of marketing emails by using the unsubscribe option provided
• Ask questions about how your information is collected or used

Certain information may need to be retained when required by law or for legitimate business purposes.

Customer Communications

When you contact Giant Power Wash through our website, phone, email, text message, social media, advertisements, or referrals, we may:

• Respond to your inquiry
• Prepare and deliver an estimate
• Schedule or confirm services
• Maintain records of our communications
• Follow up regarding requested or completed services
• Provide customer service
• Send promotional communications when you have chosen to receive them

Children’s Privacy

Our services are intended for adults and are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children under the age of 18.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or legal requirements.

When changes are made, we will revise the Last Updated date at the top of this page. Your continued use of our website or services after a revised policy becomes effective constitutes acknowledgment of the updated policy.

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Giant Power Wash

St. Johns, Florida

Phone: (904) 650-0675

Email: giantpowerwash@gmail.com

Consent and Acknowledgment

By using our website, requesting services, or providing your information through any communication channel, you acknowledge that you have read and understand this Privacy Policy.