Information We Collect

Personal Information

We may collect personal information that you provide to us through various channels, including:

Direct Communications:

• Name and contact information (email address, phone number, mailing address)
• Service location and property details
• Payment information
• Communication preferences
• Service history and preferences
• Any other information you choose to provide during phone calls, text messages, emails, or in-person interactions

Lead Generation and Marketing:

• Contact information from inquiries through our website, Google Business Profile, social media, or advertisements
• Information from referrals or word-of-mouth recommendations
• Data collected through SMS marketing campaigns and opt-ins
• Email marketing engagement data
• Phone call recordings (where legally permitted and disclosed)

Customer Relationship Management (CRM):

• All customer interactions and communications history
• Service requests, quotes, and appointment scheduling information
• Customer feedback and reviews
• Marketing campaign responses and engagement metrics

Automatically Collected Information

When you visit our website or interact with our digital platforms, we may automatically collect:

• IP address and browser information
• Device information and operating system
• Pages visited and time spent on our website
• Referring website information
• Cookies and similar tracking technologies
• SMS delivery and engagement metrics
• Email open rates and click-through data

How We Use Your Information

We use the information we collect to:

• Provide and maintain our pressure washing services
• Process service requests, quotes, and appointments
• Communicate with you about our services through various channels (phone, text, email)
• Send service confirmations, reminders, and follow-up communications
• Conduct SMS and email marketing campaigns to existing and potential customers
• Process payments and billing
• Maintain customer relationship records in our CRM system
• Follow up on leads and inquiries from all sources
• Improve our website, services, and customer experience
• Analyze marketing campaign effectiveness
• Comply with legal obligations
• Protect our business interests

SMS Marketing and Communications

By providing your phone number through any channel (website, phone call, text message, or in-person), you may receive text messages from Giant Power Wash regarding:

• Service scheduling and confirmations
• Marketing promotions and special offers
• Follow-up communications and customer satisfaction surveys
• General business communications

Data Sharing Prohibition

We maintain an absolute prohibition on external data sharing. We do not transfer or share consumer data with any external organizations under any circumstances, even with consent. This prohibition includes but is not limited to:

• Third parties for promotional or marketing purposes
• Service providers, contractors, or vendors
• Business partners or affiliates
• Marketing platforms or advertising networks
• Any external entity regardless of purpose or user consent

Mobile opt-in and consent data, along with all other customer information, is never shared with anyone for any purpose.

Data Protection Measures

To prevent unauthorized sharing of user data, we have implemented comprehensive safeguards:

• All customer data processing occurs exclusively on company-controlled systems with no external access points
• Technical controls that prevent data exports to external systems or networks
• Regular monitoring and auditing of data access to verify no external transfers occur
• Employee training and contractual obligations strictly prohibiting any form of data sharing
• Secure internal CRM and communication systems with encryption and access controls
• Incident response procedures for any potential unauthorized data access attempts
• Physical and digital security measures to protect against data breaches

SMS Terms and Conditions

By providing your phone number through any communication channel and agreeing to receive texts, you consent to receive text messages from Giant Power Wash from 904-203-4150 regarding:

• Service scheduling, confirmations, and reminders
• Marketing promotions and special offers
• Customer service communications
• Follow-up surveys and feedback requests

Important SMS Information:

• Consent is not a condition of purchase
• Message frequency varies based on your service needs and marketing preferences
• Message & data rates may apply
• You can reply STOP to unsubscribe at any time or HELP for assistance
• You can also contact us at 904-203-4150 or giantpowerwash@gmail.com
• Mobile opt-in information is never shared with third parties

Information Sharing and Disclosure

We do not share your personal information with any external parties under any circumstances. All data processing, storage, and handling occurs exclusively within our internal systems. We do not engage with:

• Service providers for data processing
• Third-party payment processors that store customer data
• External scheduling, CRM, or software systems that access customer information
• Marketing platforms or email service providers that store customer data
• Any business partners or affiliates for data sharing

The only exception to this absolute prohibition would be if legally compelled by court order, and even then, we would challenge such orders to protect customer privacy to the fullest extent possible under law.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience and track marketing campaign effectiveness. These technologies operate locally and do not share data with external parties. You can control cookie settings through your browser preferences.

Data Security

We implement comprehensive technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security framework includes:

• End-to-end encryption for all customer data
• Restricted access controls with employee authentication
• Regular security audits and vulnerability assessments
• Secure data storage on company-owned servers with no cloud-based external storage
• Network security measures to prevent unauthorized external access
• Secure CRM systems with role-based access controls

Data Retention

We retain your personal information only as long as necessary to:

• Fulfill the purposes outlined in this policy
• Maintain customer service records and history
• Comply with legal obligations
• Resolve disputes or enforce our agreements

All data is stored exclusively on our internal systems and deleted according to our internal data retention schedule.

Your Rights and Choices

You have the right to:

• Access the personal information we have about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS marketing communications by texting STOP
• Opt out of email marketing communications
• Withdraw consent for marketing communications at any time
• Request information about how your data is being used

Lead Management and Follow-Up Communications

When you contact us through any channel (website, phone, text, email, social media, or referral), we may:

• Enter your information into our customer relationship management (CRM) system
• Follow up with you regarding your inquiry through your preferred communication method
• Send additional information about our services
• Contact you for future marketing purposes unless you opt out
• Maintain records of all interactions for customer service purposes

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website with a new effective date
• Sending notification via email or text message to existing customers
• Providing notice during service interactions

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Giant Power Wash
St. Johns, Florida
Phone: (904) 203-4150
Email: giantpowerwash@gmail.com

Consent and Acknowledgment

By using our website, services, or providing your contact information through any channel, you acknowledge that you have read, understood, and agree to this Privacy Policy. Your continued use of our services constitutes acceptance of any updates to this policy.